top of page

PRIVACY POLICY AND TERMS OF SERVICE

Effective Date: January 13, 2025
Last Updated: July 29, 2025

At IT COMP COMPUTER SOLUTIONS (ITCOMP LLC), we value your trust and are committed to protecting your privacy. This policy outlines how we collect, use, and protect your personal information—especially for SMS communications, AI-powered tools, and client interactions—in full compliance with 10DLC regulations and global data guidelines.

By using our services, communicating via SMS, or interacting with our AI assistant, you agree to the terms outlined below.

 

1. DEFINITIONS

  • COMPANY: ITCOMP LLC, 4706 Chiquita Blvd S Suite 200-322

  • SERVICE: Our website (www.itcompus.com), SMS communications, AI-powered tools, phone systems, and IT support services

  • PERSONAL DATA: Identifiable information such as name, email address, phone number, and physical address (when required for onsite service)

  • YOU: The individual accessing or using our services

 

2. DATA COLLECTION

We collect personal data when:

  • You call, text, or email us

  • You submit a contact form on our website and explicitly opt in by checking the consent box

  • Consent is recorded through submission logs, SMS history, or voice interactions

The data we may collect includes:

  • Name

  • Phone number

  • Email address

  • Physical address (if needed for onsite service)

  • Technical data (e.g., browser type, IP address, time of access)

We do not collect sensitive personal information.
We intentionally do not collect or request sensitive personal data, including but not limited to:

  • Social Security Numbers

  • Banking or financial account information

  • Credit card details

  • Government-issued identification numbers

 

3. SMS OPT-IN POLICY

Wherever we collect personal information, we include:

  • A required checkbox confirming SMS opt-in

  • A clear notice about receiving service-related SMS communications

  • Disclosure that message and data rates may apply

  • Opt-in keywords:

    • START to opt in

    • STOP to opt out

    • HELP for support

 

4. USE OF PERSONAL DATA

We use your data only to:

  • Confirm appointments and service status

  • Notify you of technician arrival or service changes

  • Respond to service inquiries and support requests

We do not share or sell your personal information to third parties.

If you submit your email address through our footer subscription form, you may receive occasional newsletters, company updates, or service-related promotions from ITCOMP.

Important: Submitting your email through our contact page (e.g., for service inquiries or support requests) does not sign you up for any marketing or promotional emails.

We only send marketing content to users who have explicitly opted in via our subscribe form. You may opt out of newsletters at any time by clicking the “unsubscribe” link at the bottom of any email.

 

5. SMS COMMUNICATION POLICY

  • Consent is captured via required checkbox

  • Opt-out is always available by texting STOP

  • Users may resume by texting START

  • Messages are sent from a verified 10DLC number (no short codes)

  • Frequency varies based on service activity

  • SMS Hours:

    • Monday–Friday: 9 AM – 5 PM

    • Saturday: 10 AM – 4 PM

  • Message and data rates may apply

 

6. SMS COMPLIANCE STATEMENT

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

7. AI INTERACTIONS & DISCLOSURE (ELEVENLABS COMPLIANCE)

We use ElevenLabs Conversational AI to power our website chat assistant (“The Brain”). This tool is available only through our website and is designed to help visitors:

  • Ask questions about our company, services, or blog content

  • Get basic troubleshooting tips

  • Schedule service appointments

Before using this assistant, users are shown a clear disclosure stating that:

  • They are interacting with an AI, not a human

  • Conversations may be recorded and shared with ElevenLabs and its third-party service providers (including large language model providers)

  • Data may be used to provide the service, improve its performance, and fulfill legal obligations

This notice appears as a banner or interstitial message before the assistant becomes active. Users must acknowledge the disclosure to continue.

Your Choices:
Use of our AI assistant is entirely optional. If you prefer not to interact with it, you are free to refrain from using the chat feature. The assistant is available as a convenience for those who wish to explore information about ITCOMP or ask general tech-related questions.

Mindful Use Encouraged:
While the assistant is built on secure systems and trained only on publicly available or ITCOMP-provided content (like our Services, About, Contact, Blog, and Schedule pages), we recommend that you avoid entering sensitive or confidential data (e.g., financial info or government IDs) when using the tool.

 

8. DATA SHARING & SECURITY

  • We do not sell or distribute your personal data

  • All data is stored in encrypted cloud environments (e.g., Microsoft Azure, Zoho CRM)

  • Data is retained only for as long as necessary to deliver services or fulfill legal obligations

 

9. CLIENT CONTROL & DATA RIGHTS

You may request to:

  • View your stored personal data

  • Correct or update your data

  • Request deletion of your data

Deletion requests are processed within 10 business days. We will confirm when deletion has been completed.

To request access, changes, or deletion, contact:
📧 info@itcompus.com

 

10. AI & DATA HANDLING PHILOSOPHY

  • AI tools operate strictly on ITCOMP-specific structured knowledge

  • Data is processed using enterprise-grade, compliant systems (e.g., SOC 2, GDPR, CCPA)

  • AI is never used for:

    • Marketing or promotional targeting

    • Profiling or behavioral tracking

    • Selling or sharing user data

We honor your right to privacy, clarity, and control.

 

11. TERMS OF SERVICE

Scope of Services

We provide IT support, troubleshooting, consulting, and service management as outlined on our website.

Client Responsibilities

  • Provide accurate, truthful information

  • Use our services in accordance with applicable laws

Eligibility

  • You must be 21 years or older to use our services

  • Parents or guardians must approve and manage services for minors

Communication Preferences

  • Text STOP to opt out of SMS at any time

  • Text START to re-enable SMS after opt-out

  • Text HELP for assistance

  • Opt-out preferences apply per communication channel (e.g., SMS vs. email) unless you explicitly request global opt-out across all channels

Note: We do not send promotional or marketing messages via SMS.

 

12. DISPUTE RESOLUTION

If you have a complaint, please contact us directly at info@itcompus.com. We respond to all privacy-related concerns within 14 business days.

 

13. POLICY CHANGES

We may update this Privacy Policy and Terms of Service to reflect changes in:

  • Law or regulation

  • Business operations

  • Service enhancements

Updates will be:

  • Posted to our website

  • Communicated via email when appropriate

 

14. COMPLIANCE SUMMARY

  • No mobile data sharing or selling

  • No marketing messages via SMS

  • Clear checkbox opt-in with campaign keywords

  • Full alignment with 10DLC and ElevenLabs disclosure standards

  • Users may request data access or deletion at any time

  • AI systems use secure, structured data and comply with all required transparency laws

 

Contact
Email: 📧 info@itcompus.com
Website: 🌐 www.itcompus.com

bottom of page