SERVICE LOOP

Your IT handled before you have to ask.

Your IT handled before you have to ask.

Your IT handled before you have to ask.

Stop waiting for things to break. The Service Loop is ITComp’s ongoing IT partnership for businesses and homes. Predictable coverage, no surprise bills, no runaround.

Stop waiting for things to break. The Service Loop is ITComp’s ongoing IT partnership for businesses and homes across Southwest Florida. Predictable coverage, no surprise bills, no runaround.

5-star rated · 30+ homes and businesses served.

Accepting new clients

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  • 30+

    businesses served.

  • Same Day

    response when you need it

  • Zero

    lock-in contracts after the first quarter.

  • Local

    Estero · Bonita Springs · Fort Myers · Cape Coral · Naples.

Your tech works fine. Until it doesn’t. And then the bill shows up.

Most people don’t think about IT until something breaks. By then it’s already stressful, already costing time, and already eating into your day. Whether you’re running a team or managing your own setup, reactive IT is exhausting. You deserve something better than waiting for things to go wrong.

Proactive. Predictable. Built around you.

The Service Loop handles the routine automatically in the background so small issues never become big ones. Your covered hours stay reserved for what actually needs a real person. Every tier includes cybersecurity coverage, regular system check-ins, and someone who responds when it counts. No surprise bills. No runaround. Just tech that works.

HOW IT WORKS

Up and covered in three steps.

No setup fees. No long onboarding. Most clients are fully covered within 24 hours.

01

Pick your tier.

Core, Prime, or Strategic, based on whether you are an individual, a small business, or a growing operation that cannot afford downtime. A one time onboarding fee covers the full discovery and documentation of your environment so we know your setup before anything goes wrong.

02

We handle the setup.

We do a quick discovery call, document your setup, and get monitoring tools in place. Every client environment gets fully documented from day one so nothing has to be figured out from scratch when something goes wrong. Incidents are prioritized by impact and urgency, not just whoever called last. Changes to your environment get planned before they happen. You do not have to prepare anything in advance.

03

Steady coverage from day one.

Regular check-ins, proactive monitoring, and someone who answers when something goes wrong. No ticket queues. No runaround.

THE STANDARD.

What structured IT delivery actually means for you.

What structured IT delivery actually means for you.

Most IT providers show up when something breaks. The Service Loop works differently because the framework underneath it is different.

Every engagement follows the same process regardless of tier. Incidents get categorized and prioritized by how much they affect your ability to operate, not by who sent the most urgent-sounding email. Planned changes go through a review process before anything gets touched so there are no surprises on your end. Your environment stays documented so any time something needs attention the full picture is already on file.

This is not a personality trait. It is a structured delivery model built on the same framework enterprise IT organizations have used for decades. ITIL certified, 12 plus years of cross-discipline experience, and a standard that does not change based on your tier or your budget.

Most IT providers show up when something breaks. The Service Loop works differently because the framework underneath it is different.

Every engagement follows the same process regardless of tier. Incidents get categorized and prioritized by how much they affect your ability to operate, not by who sent the most urgent-sounding email. Planned changes go through a review process before anything gets touched so there are no surprises on your end. Your environment stays documented so any time something needs attention the full picture is already on file.

This is not a personality trait. It is a structured delivery model built on the same framework enterprise IT organizations have used for decades. ITIL certified, 12 plus years of cross-discipline experience, and a standard that does not change based on your tier or your budget.

WHAT IS COVERED

If it runs on electricity and connects to the internet, it is covered.

If it runs on electricity and connects to the internet, it is covered.

Here is what is included across all tiers. Cybersecurity is powered by Guardz across every tier, 24/7 device protection, endpoint security, email security for Google Workspace and Microsoft 365, identity threat detection, and automated incident response. If something is flagged after hours the platform contains it automatically.

  • Computer Repairs

  • Wi-Fi and Networking

  • Virus and Malware Removal

  • Data Backup

  • Cybersecurity

  • Printer Support

  • Software Troubleshooting

  • Hardware Upgrades

  • Remote Support

  • System Monitoring

  • Email Setup

  • Cloud Services

OUR TIERS

Pick the coverage that fits.

Pick the coverage that fits.

Quarterly commitment to get everything set up right. Cancel anytime after the first quarter.

CORE

Steady coverage for individuals and solopreneurs.

Essential protection and support for individuals and solo operators. Your environment gets documented, monitored, and maintained so small issues never become expensive ones.

Device setup, repairs & tune-ups

Wi-Fi & networking support

Virus & malware removal

Remote & on-site support

5% discount on all project work outside the monthly allocation.

Documented environment from day one.

Incidents prioritized by impact, not first come first served.

Quarterly commitment. Cancel anytime after.

See What’s Included

Most Popular

PRIME

Proactive partnership for growing businesses.

Built for businesses that cannot afford to slow down. Priority response, expanded coverage, and someone who knows your setup before problems happen.

Everything in Core

Priority response time

Proactive system monitoring

Regular check-ins & reporting

Multi-device & team setup

15% discount on all project work outside the monthly allocation.

Documented environment updated after every engagement.

Change management process before anything gets modified.

Quarterly commitment. Cancel anytime after.

Explore Prime

STRATEGIC

Full autonomy for operations that cannot afford downtime.

Built for operations where downtime is not an option. Full ITIL structured delivery, dedicated incident response, documented change management, and deep integration with your team and systems. The same standard enterprise IT runs on, applied to your business specifically.

Everything in Prime

Dedicated IT partner for your business

Deep system integration & custom plan

Emergency priority response

20% discount on all project work outside the monthly allocation.

Full ITIL structured service delivery across all request types.

Formal change management process with rollback planning.

Priority incident response with documented resolution tracking.

Quarterly commitment. Cancel anytime after.

Let’s Talk Strategic

WHAT CLIENTS SAY

What clients say about working with us.

What clients say about working with us.

★★★★★

“Andres is amazing. Extremely professional and detailed in giving you exactly what you need. Baker Construction Group Inc will only use him for all future computer issues. We are so happy we found him.”

Leslie Wright

Baker Construction Group Inc

★★★★★

“Andres worked tirelessly to remove viruses and switch our accounting system, providing diligent, professional knowledge. He is always on time with fair pricing. We will continue to use his services.”

Darrin Boyland

Bonita Tile Market

★★★★★

“They responded within minutes and I had an appointment for later that day. Andres could not have been nicer and more professional. He resolved the issues, explained them to me, and made sure I understood how to use the new program before he left.”

Karen Grieco

End User Client

COMMON QUESTIONS

Things people ask us before signing up.

Still not sure which tier fits? The free call sorts it out in about 15 minutes.

Do I need to sign a contract?

What if I need help right away?

Do you work with homes and businesses?

Which areas do you serve?

How is this different from calling a repair shop?

Can I upgrade my tier later?

Now serving Southwest Florida homes and businesses.

Spots are limited

Serving SWFL exclusively

One conversation is all it takes.

One conversation is all it takes.

One conversation is all it takes.

Tell us where you are, home, solo operation, or growing business, and we will figure out the right fit together. Most clients are fully covered within 24 hours.

Tell us where you are, home, solo operation, or growing business, and we will figure out the right fit together. Most clients are fully covered within 24 hours.

Tell us where you are, home, solo operation, or growing business, and we will figure out the right fit together. Most clients are fully covered within 24 hours.

Book a Free 15-Min Call

Compare Tiers

No credit card required. Quarterly commitment. Cancel anytime after the first quarter.